Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at frqnyounis@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at frqnyounis@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at frqnyounis@gmail.com.

Return & Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused, with tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

Return Process

To start a return, you can contact us at frqnyounis@gmail.com.

If your return is accepted, we’ll send you:

  • A return shipping label
  • Instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.

Important Policy (Read Carefully)

All products sold on our store are master copy (replica) items.

By placing an order, you agree that:

  • You are purchasing a replica product, not an original branded item
  • You will not claim the product as “fake” or “not original” for return purposes

Refunds / Returns are ONLY applicable if:

  • You receive a damaged item
  • You receive the wrong item

No refunds or returns will be accepted for any other reason.

Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Gift cards
  • Personal care goods
  • Custom or personalized products

Exchanges

The fastest way to get what you want is to:

  • Return the item (if eligible)
  • Once accepted, place a new order

Refunds

We will notify you once we’ve received and inspected your return.

If approved:

  • You’ll be refunded on your original payment method within 10 business days

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 10 business days have passed since approval, please contact us at frqnyounis@gmail.com.