Refund policy
Return & Refund Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
Return Process
To start a return, you can contact us at frqnyounis@gmail.com.
If your return is accepted, we’ll send you:
- A return shipping label
- Instructions on how and where to send your package
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
Important Policy (Read Carefully)
All products sold on our store are master copy (replica) items.
By placing an order, you agree that:
- You are purchasing a replica product, not an original branded item
- You will not claim the product as “fake” or “not original” for return purposes
Refunds / Returns are ONLY applicable if:
- You receive a damaged item
- You receive the wrong item
No refunds or returns will be accepted for any other reason.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personal care goods
- Custom or personalized products
Exchanges
The fastest way to get what you want is to:
- Return the item (if eligible)
- Once accepted, place a new order
Refunds
We will notify you once we’ve received and inspected your return.
If approved:
- You’ll be refunded on your original payment method within 10 business days
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 10 business days have passed since approval, please contact us at frqnyounis@gmail.com.